Office Manager Dental Front Office Job in Katy, Texas

(Job ID: 512239)

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Description

This is a state of the art Dental Office in Katy, TX with an opportunity for an Office Manager or skilled front desk / treatment coordinator to find their home. We are a private practice looking for someone who is motivated and skilled to provide the best dental service to our patients. As an Office Manager/ front desk, you are the patient’s first point of contact, giving high quality customer service. You contribute to the team's success through the provision of effective patient and customer service and relations, interpersonal communication, accurate data collection, processing, record entry, and total patient satisfaction. The ideal candidate will be great at multitasking while maintaining close attention to detail with a personal touch. Professional appearance is important in maintaining the welcoming atmosphere of our practice. Job Responsibilities • Dentrix knowledge required • Customer Service; acknowledge, smile, and greet patients upon arrival/dismissal • Scheduling Appointments • Verifying insurance • Confirming Appointments • Follow up on no shows/cancellation of Appointments • Cash Handling • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth • Coordinate financial agreements for the patient's financial responsibility of dental treatment • Responding to patient billing or financial inquiries, as necessary. • Check and respond to voicemails and emails left for the office • Address the needs of patients in a fast-paced culture • Nurture the patient relationship to encourage patient retention. • Work as team player to ensure each customer receives the best service possible. • Managing incoming phone calls and delivering and returning messages • Coordinating benefits with patient’s treatment. • Performing account management, including patient registration using Dentrix system and all steps necessary to create a patient record. • Reviewing and maintaining patient accounts accurately in Dentrix. • Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts) • Understanding and implementing patient flow process, including registration process. • Performing patient management, including check in and check out procedures; as needed. • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager • All other duties as assigned Preferred Background Requirements • Minimum of 2 year previous dental experience strongly preferred • Communication skills to build rapport with patients • Bilingual Spanish-English skills a plus! • Ability to positively and proactively handle patient concerns and prioritize multiple tasks and or organized in a fast-paced environment. • Ability to quickly learn new procedures and processes. • Excellent communication and interpersonal skills. • High level of ownership, accountability and initiative. • Friendly, outgoing and motivated personality • Positive attitude to overcome common patient objections/rejections