Dental Front Office Job Posting

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Dental Front Office Job in Cypress, Texas

(Job ID: 513068)

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Location

Cypress, Texas 77433

Details

DATE POSTED/UPDATED

Oct 31, 2024

JOB TYPE

Permanent

COMPENSATION

Base Salary

Not Provided

DAYS OF WEEK

Mon,Tue,Wed,Thur,Fri,Sat

JOB ID / STATUS

#513068 Active

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Description

🚀 Join Our Team as a Contact Center Representative! 🚀 Are you passionate about delivering exceptional customer service and creating a positive experience for patients? Do you excel at managing calls, scheduling appointments, and providing clear information? Smile Avenue Family Dentistry is looking for a Contact Center Representative who can be the first point of contact for our patients, ensuring they receive the best care and attention possible. About Us: At Smile Avenue Family Dentistry, we are changing the way people feel about going to the dentist. We believe in compassion, transparency, and making a positive impact in our community. As part of our dedicated team, you’ll be the heart of our communication hub, ensuring a smooth and pleasant experience for all patients. What You’ll Do: As a Contact Center Representative, you will: Manage Incoming Calls: Answer all inbound calls with a positive and professional attitude, ensuring patients feel welcomed and informed. Schedule Appointments: Book appointments efficiently and ensure proper coordination with dental teams. Handle Patient Inquiries: Address patient questions about services, insurance, and procedures, providing clear and accurate information. Follow-Up with Patients: Conduct follow-up calls to confirm appointments and provide post-visit instructions as needed. Record Keeping: Update patient information in the system accurately after every call. Problem Solving: Escalate concerns when necessary and ensure that patients’ needs are addressed promptly. What Makes You a Great Fit: Strong Communicator: You have excellent communication skills, are friendly, and always listen attentively to patient needs. Organized: You can handle multiple tasks efficiently, especially in a fast-paced environment. Customer Service Minded: You’re passionate about providing exceptional service and resolving issues in a timely manner. Detail-Oriented: You ensure all patient information is accurate and up-to-date. Team Player: You thrive in a collaborative environment, working closely with the front office and dental teams. Why Smile Avenue? Supportive Work Environment: We believe in fostering a friendly, supportive, and inclusive workplace where every team member contributes to our success. Professional Growth: You’ll have opportunities for continuous learning and development, ensuring that you stay at the top of your game. Impactful Work: You’ll be a vital part of creating a positive dental experience for our patients, improving their lives one smile at a time. Success Looks Like: A high standard of patient communication and satisfaction. Smooth and efficient appointment scheduling that meets both patient and clinic needs. A responsive, supportive, and professional call center team that upholds Smile Avenue Family Dentistry’s values. Ready to Take the Next Step? If you’re ready to join a thriving team, apply today and help Smile Avenue Family Dentistry continue to make a difference—one smile at a time!

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