Dental Front Office Job in Grapevine, Texas

(Job ID: 513835)

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Description

Appointment Coordinator We are growing and expanding our amazing team! We are a private high-end practice that offers patients a full range of services, including implants, cosmetic dentistry with all the latest and most advanced technology! We are a great team with a big importance on the family style environment we have created here. Fantastic office hours for a work/life balanced schedule Monday 8-5 PM Tuesday 7-3 PM Wednesday 7-3 PM Thursday 7-3 PM Friday 8-12 PM ** Willing to train the right candidate** We are seeking a Full-time Appointment Coordinator to join our office. This individual must possess a positive attitude with a professional commitment, be friendly and outgoing in a team-oriented environment, as well as strong communication , sales and relationship-building skills. The candidate should be self-starting and with drive for marketing our practice and engaging in business development efforts with other doctors and potential referral sources. The ideal candidate is a natural sales person with great interpersonal skills, that drives performance and gets fired up about winning and growing business. JOB SUMMARY: • Coordinate, integrate, and represent all facets of patient services. • Meet and greet patients and make them feel welcomed and relaxed • Answer the telephone • Schedule appointments • Communicate with patients regarding scheduling options • Maintain patient records and coordinate patient flow • Manage and control the daily, weekly, and monthly schedule to meet the practice production and collection goals • Compile data and operate office equipment to maintain business records and reports ESSENTIAL DUTIES: • Keep the doctor and the hygienist productively busy throughout the day • Answer phones • Review patient records for each day’s schedule, noting any outstanding treatment needs • Schedule all appointments and detail procedure and time needed • Stabilize production by scheduling according to practice guidelines • Maximize time efficiency in scheduling by utilizing procedure codes to doctor time, assistant time, anesthesia, etc. • Check messages before the morning huddle and update staff as to any changes • Greet patients by name and update addresses, telephone numbers, and insurance information as appropriate • Alert appropriate staff of patient arrivals • Monitor the schedule throughout the day to ensure all runs smoothly • Maintain a short call list to aid in filling last minute openings • Determine the status of the following continuing care visit for each hygiene patient seen during the day to ensure no one is missing • Note chronic last-minute cancellations in the patient’s file • Keep staff and the doctor informed of the next available opening; time allotted for emergency patients at morning huddles • Second up to call any patient that is 5 five minutes late to determine their status and inform the clinical staff • Register new patients and provide necessary forms (welcome letter, patient information, and office policy) • Keep patients informed of expected waiting time if the doctor is behind schedule • Confirm appointments with patients two days in advance of an appointment • Call insurance companies and update computer for all new patients and any changes PAPERWORK/RECORDING: • Record treatment information in the patient’s chart and/or computer. Enter the type of treatment planned for the next appointment and the amount of chair time, doctor time, and assistant time needed. Dismiss patients. • Place all non-scheduled, diagnosed treatments for follow up in one week • Mail the welcome package to all new patients entering the practice and requesting an examination or direct them to your website to complete online paperwork • Second up to collect patient portion of treatment due • Create receipts for all patient transactions • Keep the short-call opportunity list current • Record broken appointment and last-minute cancellations in the patient file • Complete daily monitors as requested by the practice • Keep all patient records up-to-date • Log all patient referrals KNOWLEDGE/SKILLS/ABILITIES: • Knowledge of English composition, grammar, spelling, and punctuation • Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software) • Ability to maintain composure and professionalism when exposed to stressful situations • Ability to engender trust from the doctors, co-workers, and patients • Ability to work cooperatively with management, staff, and patients • Ability to prioritize, organize, and complete tasks in a timely and independent manner • Ability to accept constructive criticism • Ability to understand and follow written and verbal instructions • Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality • Ability to communicate and express thoughts and ideas competently • Has a positive attitude about the practice, the services provided, and the products sold • Increases knowledge and skills through self-study and by attending courses and seminars • Has dependable job attendance and can be relied on follow through with assigned tasks