Dental Front Office Job in Atlanta, Georgia

(Job ID: 516384)

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Description

Position: Patient Experience Coordinator (Reception/Hygiene Coordinator) Locations: Midtown Atlanta, 999 Peachtree St NE Schedule: Monday-Thursday, 6:30am-3:30pm; Friday, 6:30am-2:30pm (No weekends) Benefits: Competitive Wage Medical/Vision Insurance Paid Time Off 6 Paid Holidays Bonus Program 401k Retirement Benefits In-office Dental Allowance Job Overview: At our practice, we are committed to providing exceptional periodontal care with a focus on creating a remarkable patient experience. We are looking for a Patient Experience Coordinator who embodies our core values of Excellence, Respect, Patient First, Gratitude, and Consistency. This role plays a key part in ensuring that every patient feels valued and receives the highest quality care while maintaining a smooth, efficient practice. As the Patient Experience Coordinator, you will manage the hygiene schedule with a focus on providing an exceptional patient experience over the phone, check in and check out. You’ll work alongside our dedicated dental team to ensure that every patient receives timely, respectful care, all while maximizing efficiency and maintaining our high standards of service. Responsibilities: Excellence in Care: Uphold our commitment to excellence by providing top-tier care with a focus on patient comfort and satisfaction. Ensure that every patient receives personalized care and attention that reflects our high standards of service and cutting-edge technology. Respectful Interaction: Treat patients, team members, and colleagues with integrity and respect. Appreciate the diversity of our patients and ensure all communications, whether in-person or over the phone, are clear, professional, and empathetic. Patient First Focus: Prioritize patient comfort, well-being, and satisfaction in every interaction. Provide clear, patient-centered explanations of treatments and ensure that every patient feels heard, respected, and well-cared for throughout their visit. Gratitude: Express appreciation for the trust and loyalty that patients place in us. Recognize the contributions of your team members, understanding that collaboration is key to maintaining a positive environment and delivering exceptional care. Consistency in Service: Deliver high-quality, consistent care in every interaction. Maintain a steady and positive attitude while following through with patient care, scheduling, and follow-up to ensure reliability and high patient satisfaction. Key Responsibilities: Scheduling & Coordination: Manage the hygiene schedule efficiently to ensure that every patient receives timely, appropriate care. Proactively fill openings and manage waitlists to minimize scheduling gaps. Patient Education & Communication: Provide patients with clear information about treatment options and procedures, empowering them to make informed decisions. Always strive to find solutions and ensure patients feel supported throughout their care journey. Administrative Excellence: Ensure that all patient records are complete and up-to-date with necessary forms, health histories, and x-rays. Confirm and follow-up on appointments, ensuring smooth transitions between visits. Patient Relations: Serve as the primary point of contact for scheduling, treatment inquiries, payments, and follow-up care. Ensure that every interaction reflects our commitment to respect, gratitude, and patient satisfaction. Efficient Processes: Maintain and manage lists of patients for recall, missed appointments, and those needing follow-up care. Ensure that appointment confirmations, x-ray retrieval, and other administrative tasks are completed promptly and accurately. Required Skills: Excellence in Communication: Clear, compassionate, and professional communication with patients, team members, and colleagues to ensure a seamless experience. Organization & Efficiency: Ability to manage multiple tasks simultaneously, with a focus on maintaining an organized and patient-centered environment. Patient-Focused: A deep commitment to putting patients first by ensuring that their needs are met, questions answered, and they feel valued at every stage of care. Team Player: Strong interpersonal skills and the ability to work collaboratively with others to ensure the best possible care for each patient. Attention to Detail: Strong organizational skills to ensure that every patient’s information is complete, accurate, and up-to-date. The Ideal Candidate: You demonstrate a strong commitment to Excellence, always striving to improve and deliver the highest standard of care. You understand the importance of Respect in building trust with patients and colleagues alike, and you communicate effectively to foster positive relationships. You are Patient First oriented, always ensuring that the needs, comfort, and satisfaction of our patients are prioritized. You approach your work with Gratitude, appreciating the trust our patients place in us and the contributions of your teammates. You bring Consistency to your role, showing up every day with a positive attitude and a commitment to maintaining high performance and reliability. If you are passionate about delivering exceptional patient care and thrive in a supportive, team-oriented environment that upholds these core values, we invite you to apply and join our practice!