Dental Front Office Job in mansfield, Texas

(Job ID: 519607)

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Description

Position Title: Front Desk Coordinator The Receptionist represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, verifying dental insurance benefits and coordinating patient flow. Essential Duties: • Greets visitors and patients entering the practice • Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures. • Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals. • Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.). • Prepares correspondence, memos, referrals and other documents, as requested by doctor. • Uses computer, fax, or courier service to transmit information or documents when requested. • Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. • Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy. • Adheres to all safety and health regulations. • Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed. • Researches patient insurance benefits on diagnosed treatment. • Verifies charts have complete insurance information. • Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements. • Educates patients, as necessary, regarding insurance, their responsibility and basic terminology. • Handles all inquiries concerning insurance on a daily basis. Knowledge/Skills/Abilities: • Knowledge of appointment coordinator procedures. • Ability to communicate and express thoughts and ideas competently. • Ability to quickly grasp relevant concepts regarding duties and responsibilities. • Ability to greet visitors professionally and courteously. • Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality • Ability to work cooperatively with management, staff, and patients. Education / Experience: • High school diploma or equivalent Special Requirements: Dentrix Software knowledge