Office Manager Dental Front Office Job in Bala Cynwyd, Pennsylvania

(Job ID: 521750)

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Description

The Dental Spa and Bright Smiles for Kids are two connected dental practices dedicated to providing exceptional care in a welcoming environment. The Dental Spa focuses on high-quality dental care for adults in a relaxing setting, while Bright Smiles for Kids is a family-friendly pediatric dental office committed to creating positive experiences for children. Together, we strive to offer a seamless and supportive patient experience for families and individuals alike. Position Overview: We are seeking a Front Desk Manager to co-manage (with current manager) the front desk operations for both The Dental Spa and Bright Smiles for Kids. This role is ideal for someone with a strong background in dental billing and insurance, exceptional organizational skills, and the ability to multitask between two distinct patient demographics. The Front Desk Manager will ensure smooth scheduling, insurance processing, and financial transactions while maintaining a warm and professional atmosphere across both clinics. Key Responsibilities: Front Desk & Patient Experience Management: • Greet and assist patients for both The Dental Spa and Bright Smiles for Kids, ensuring a welcoming and organized check-in and check-out process. • Coordinate scheduling for both adult and pediatric patients, optimizing provider availability. • Handle incoming calls, appointment confirmations, and patient inquiries with professionalism and care. • Ensure a clean and inviting reception area that reflects the unique atmosphere of both clinics. • Provide excellent customer service to patients and families, addressing concerns and ensuring a positive experience. Billing & Insurance Management: • Verify dental insurance eligibility and benefits for both pediatric and adult patients before appointments. • Accurately submit insurance claims and follow up on outstanding claims, denials, and appeals. • Process patient payments, create financial arrangements, and explain treatment costs. • Post insurance and patient payments while maintaining accurate financial records for both offices. • Work with patients and parents to resolve billing inquiries and outstanding balances. Administrative & Team Coordination: • Maintain patient records and ensure compliance with HIPAA and other regulations. • Collaborate with dentists, hygienists, and assistants across both practices to ensure efficient patient flow. • Manage office supply inventory and ordering for front desk operations. • Assist with marketing efforts and patient retention initiatives for both clinics. • Train and mentor front desk staff on best practices for scheduling, insurance processing, and customer service. Qualifications & Skills: • Experience: Minimum 2 years in a dental office front desk role, with strong knowledge of dental billing and insurance. • Software Proficiency: Experience with dental practice management software (such as Dentrix, Eaglesoft, or Open Dental) is preferred. • Insurance Expertise: Strong understanding of dental insurance verification, claims processing, and accounts receivable management. • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to interact with both adult and pediatric patients. • Organizational Skills: Ability to multitask, prioritize, and manage time effectively between two offices. • Problem-Solving Ability: Strong attention to detail and ability to resolve billing or insurance-related issues efficiently. • Professionalism: Dependable, team-oriented, and committed to maintaining patient confidentiality and high ethical standards. Benefits & Perks: • Competitive salary based on experience • Paid time off (PTO) and holidays • Employee dental care benefits for you and your immediate family • Supportive team environment with opportunities for professional growth If you are an experienced front desk professional with a passion for patient care, strong billing and insurance expertise, and the ability to manage operations across two connected dental clinics, we’d love to hear from you!