Insurance Dental Front Office Job in Lawrenceville, Georgia

(Job ID: 523802)

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Description

Description: Our privately owned, family oriented practice, is seeking an experienced Insurance Coordinator, who is a team player, to join our team. Compensation: Hourly - based on experience as an Insurance Coordinator Schedule: Mon - Thurs: 8:00am - 5:00pm (lunch from 1:00 - 2:00) Fridays: - 8:00am - 1:00pm Summary/Objective: The primary purpose of the Front desk/Insurance Coordinator position is to maximize provider schedules, by verifying every patent's insurance eligibility, benefits, and history prior to their appointments. The Front Desk/Insurance Coordinator is also responsible for: Be familiar with the PPO Insurance companies we are contracted with to be able to assist the team & the patients as they arise throughout the day. Verifying all daily claims are correct, including all narratives & attachments, Batching all claims & Pre-Treatment estimates at the end of every day. As needed: Greet/check-in patients, as well as show them our appreciation for choosing our team to be their dental family. The front desk/Insurance Coordinator will also ensure all necessary documentation and paperwork is present and up to date allowing patients to have the best experience possible. Working as a team player & willing to answer any insurance questions the team may have on behalf of their patient. Essential functions: * Help answer and return incoming calls, automated text messages and office emails in a professional manner. * Help schedule patient's appointment in an appropriate and timely manner in order to maintain a full daily schedule and meet production goals. * Concentrate on current day first, next day second; i.e. an opening in a current day schedule takes priority. * Notify everyone of changes in Insurance benefits. * Act as liaison between patient and their insurance company, if needed. * Greet patients immediately upon arrival in pleasant and positive manner. * Perform check-in procedures; collect payment from patient in the form of cash, credit card or care credit, and obtain appropriate signatures and ID's for required documents. * Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office. * Discuss financial options with patients and enter them into the computer appropriately as needed. * Confirm all charges from the day sheet against the daily receipts. * Able to perform “close out” procedures at end of day if needed. * Attend morning huddles if needed. * Able to independently run the office in the absence of Leaders; i.e. during lunchbreaks, vacation/sick days…etc. * Maintain cleanliness of the front desk, the insurance coordinator’s office, the break room, the restrooms, and the reception area. * Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records. Competencies: * Able to pay attention to details * Customer service skills * Interpersonal skills * Confidentiality * Microsoft Office/Excel * Punctuality * Bilingual- English/Spanish is a huge plus Supervisory responsibilities: None Work environment: Front Office Required education and experience * High School Diploma or equivalent * Customer Service experience * Insurance Coordinator experience is preferred. * Dentrix software experience is a plus. Physical Demands While performing the duties of this job, the Insurance Coordinator is regularly required to sit, talk, hear, type and see. The Insurance Coordinator is occasionally required to stand. The Insurance Coordinator must occasionally lift and/or move up to 20 pounds as needed.