Dental Front Office Job in Aubrey, Texas

(Job ID: 524864)

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Description

The Assistant Practice Manager (APM) plays a critical role in assisting the Practice Manager and executive team to achieve organizational goals by managing the daily operations of the office. As a vital team member, the APM serves as a fully functioning liaison for practice management, ensuring smooth office flow and supporting overall practice success. Primary Objectives: -Collaborate with the Practice Manager to create a successful and expanding practice through effective staff management and office administration. -Ensure compliance with policies, job descriptions, and best practices to maintain a professional and efficient environment. -Promote and implement strategies to drive new patient growth through effective marketing and patient engagement. -Monitor key performance indicators (KPIs) such as production, collections, case acceptance rates, and patient appointments to assess success and -implement improvements. -Create a patient-friendly environment where staff functions as a cohesive team, allowing doctors to focus on high-quality patient care. Key Responsibilities: -Act as a liaison between the Practice Manager, staff, providers, and patients, ensuring clear communication and timely problem resolution. -Assist with staff hiring, onboarding, training, and scheduling. -Conduct staff meetings, job reviews, and develop ongoing training programs. -Manage patient satisfaction by ensuring smooth intake processes and addressing concerns swiftly. -Oversee daily office transactions, including balancing patient accounts and managing operational efficiency. -Ensure adherence to policies and systems post-training and create an environment of continuous improvement. -Support upper management's long-term goals and collaborate on new initiatives to enhance practice performance. Required Skills: -Excellent verbal and written communication skills. -Strong interpersonal and customer service abilities. -Ability to inspire teamwork and maintain composure under pressure. -Effective time management, self-motivation, and confidence. -Superior organizational skills and a professional demeanor. -A solid understanding of dental procedures and office systems. Supervisory Responsibilities: -Assist the Practice Manager with hiring, training, and overseeing the business office staff. -Lead the business office department, ensuring high standards of performance and accountability. Physical Demands: -Ability to remain stationary for 50% of the time. -Frequently operate office equipment such as computers, printers, and phone systems. -Communicate effectively with patients regarding appointments, treatments, and billing. Hours: This is a full-time position requiring a minimum of 40 hours per week. Metrics of Success: -Total production and collections. -Case acceptance rate and number of new patients. -Appointment cancellations and no-shows. -Trend improvement in KPIs.