Office Manager Dental Front Office Job in Chicago, Illinois

(Job ID: 527347)

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As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Senior Manager, Digital Design Operations.

The Senior Manager of Digital Design Operations is a critical leadership role responsible for overseeing a team of over 70 designers and managing 7 direct-report managers. This individual will drive operational excellence, foster a culture of continuous improvement, and develop a high-performing team to deliver consistent, high-quality digital design services. The ideal candidate will have a proven track record of applying lean and Six Sigma principles, empowering teams to make data-driven decisions, and creating an environment where bottom-up innovation thrives.

Responsibilities:

Operational Leadership -

• Lead daily operations for the digital design organization, ensuring quality, efficiency, and scalability.

• Establish and track performance metrics to achieve organizational goals.

• Manage resources effectively to meet demand and deliver exceptional service to stakeholders.

Lean and Six Sigma Excellence -

• Implement and sustain lean and Six Sigma methodologies to streamline workflows and reduce variability.

• Identify opportunities for process improvement, lead initiatives, and measure impact using data-driven approaches.

Team Leadership and Development -

• Inspire and coach 7 managers to grow their leadership capabilities and foster a high-performance culture.

• Drive a team-wide focus on professional growth, collaboration, and engagement.

• Develop and execute strategies for talent retention and succession planning.

Culture of Continuous Improvement -

• Cultivate a bottom-up approach to problem-solving and innovation by empowering teams to identify and implement solutions.

• Foster cross-functional collaboration to promote alignment, accountability, and knowledge sharing.

Decision-Making Empowerment -

• Push decision-making authority down the organization to encourage autonomy and accountability.

• Build frameworks and systems that enable frontline teams to make data-informed decisions.

Minimum Education and Experience:

• Bachelor’s degree in Business, Operations Management, Engineering, or a related field; Master’s degree preferred.

• Minimum of 7 years of experience in operational leadership roles, including direct people management.

• Demonstrated expertise in lean and Six Sigma principles, with a track record of driving measurable process improvements.

• Strong ability to inspire, mentor, and develop large teams, with a focus on building a culture of continuous improvement.

• Proven success in enabling decentralized decision-making and fostering team ownership at all levels of an organization.

• Excellent communication, strategic thinking, and problem-solving skills.

• The ability to conduct up to 25% travel both Domestic and Internationally.