Dental Front Office Job in Dallas, Texas

(Job ID: 513169)

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Description

Treatment Coordinator Oral Surgery Job Description REPORTS TO: Office Manager PURPOSE: As a Treatment Plan Coordinator, you will be responsible for providing new and existing patients expert consultations by further explaining the Doctors’ comprehensive treatment plan, insurance coverage and payment options to help patients understand how we can help get them out of pain and back on the road to health. CORE COMPETENCIES: ● Building Effective Teams-Creates strong morale and spirit in his/her team; fosters open dialogue; creates a feeling of belonging in the team. ● Customer Focus-Is dedicated to meeting the expectations and requirements of internal and external customers. ● Drive for Results-Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. ● Ethics and Values-Adheres to an appropriate and effective set of core values and beliefs during both good and bad times, acts in line with those values. ● Managing Vision and Purpose-Is optimistic; can inspire and motivate vision and sense of core purpose. TREATMENT COORDINATOR COMPETENCIES: ● Coaching and Developing Others-Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. ● Decision Making-Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. ● High-Impact Communication-Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and concerns. ● Leadership Disposition-Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continued learning orientation. ● Work Standards-Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. ESSENTIAL RESPONSIBILITIES: ● Educates patients on insurance benefits. ● Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments. ● Consultations – Accept hand-off from the Doctor and acknowledge comments and/or concerns communicated by the Doctor and patient to ensure patient says yes to care; execute patient consults to ensure patients understand ● Business Operations – Partner with Office Manager and Doctors to optimize patient schedule and flow; ensure patients are scheduled according to Doctor’s scheduling preferences; partner with the organization’s practice support center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients; update treatment plan information in company system at the direction of the treating Doctor; collect and post patient payments. ● Patient Advocacy – Educate patients regarding insurance benefits and affordable payment options including third party lending; partner with the Doctor and patient to facilitate the patient completing the Doctor’s prescribed treatment plan; uncover and address patient’s barriers for completing treatment; alert the Doctor when patient has clinical questions; follow-up with patients during subsequent visits to schedule open treatment. REQUIREMENTS/QUALIFICATIONS Education Level: High School or diploma or GED Job Related/Industry Experience: 1-3 years Ability to use Microsoft Office Word, Excel applications, and company operational systems (DSN) Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems, Dental Insurance knowledge, DSN knowledge ** Spanish speaking preferred