Office Manager Dental Front Office Job in McKinney, Texas

(Job ID: 513275)

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Description

About Us: Dental Depot is a thriving dental practice dedicated to providing high-quality care and exceptional patient experiences. We are seeking a dynamic and highly skilled Practice Manager (POM) to join our team. The POM will play a pivotal role in ensuring the smooth day-to-day operations of our office, thereby contributing to our continued growth and success. Position Overview: The Practice Manager (POM) will serve as a key liaison between the executive team and office staff. This role is essential to maintaining policy compliance, efficient patient flow, a cohesive team, and overall patient satisfaction. The POM will also be responsible for staff management, ensuring that our practice remains a hub for high-quality dental services. Dental background is required. Primary Objectives: -Institute and maintain policy and job description compliance -Implement effective promotion and marketing strategies to attract new patients -Utilize statistical management to track key performance indicators -Ensure a seamless and efficient patient experience -Foster a positive work environment that promotes teamwork -Train and motivate staff to excel in their roles -Prioritize patient satisfaction and referral source relationships -Accurately represent the doctor and owner Required Skills: -Background in a dental office setting -Excellent verbal and written communication skills -Strong interpersonal and customer service skills -Effective delegation and leadership abilities -Ability to inspire and motivate team members -Calm and collected under pressure -Proficiency in dental procedures -Exceptional organizational skills -Strong time management and self-motivation -Professional demeanor and self-confidence -Adherence to policies and procedures -Adept at using office technology and computer systems Supervisory Responsibilities: Assist with hiring, onboarding, training, and managing office staff Physical Demands: -Stationary position (50% of the time) -Occasional movement to access office equipment -Frequent computer operation -Effective communication with patients Hours: Full-time, minimum 40 hours per week in the office Metrics: -Monitor key performance indicators (KPIs) including total production, collections, case acceptance rate, new patients, and appointment metrics Primary Duties: -Serve as a liaison between the owner and staff for routine matters -Handle and report staff or patient issues promptly -Evaluate and improve office systems -Coordinate with marketing and PR for practice expansion -Collaborate with leadership to set priorities and budgets -Monitor office profitability and growth -Ensure staff members understand their roles and responsibilities -Assist in hiring and staff management -Maintain personnel files and schedules -Conduct staff meetings and reviews -Develop and implement training programs -Ensure staff adherence to policies and job descriptions -Educate patients and staff as needed -Maintain smooth and efficient operations -Accurately handle office transactions -Keep staff and owner informed of important dates and events -Cooperate with company leadership on mission, expectations, and goals